Rules of the post publishing in:

When you post a question related to the quality of order execution, you must supply the following information:
• The number of real account.
• The number of order (orders) that are the subject matter.
• A detailed description of the issue.
• The number of the ticket, sent to the dealing department.

In describing the situation, do not use expressions in subjunctive mood. Communication within the thread is constructed as a dialogue due to the specifically given topic, by the "Question - Answer" scheme. Intervention of third parties in a dialogue prohibited until a decision.

The answer within the forum from a Company representative is advisory in nature, and contains information about how it should be, according to the rules of the Company.
The official response and the final decision on this issue you can get from the dealing department in the client area via ticket system.