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Thread: Customer support (real account)

  1. #1
    Administrator RoboForex Administrator's Avatar
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    Customer support (real account)

    Rules of the post publishing in:

    When you post a question related to the quality of order execution, you must supply the following information:
    • The number of real account.
    • The number of order (orders) that are the subject matter.
    • A detailed description of the issue.
    • The number of the ticket, sent to the dealing department.


    In describing the situation, do not use expressions in subjunctive mood. Communication within the thread is constructed as a dialogue due to the specifically given topic, by the "Question - Answer" scheme. Intervention of third parties in a dialogue prohibited until a decision.

    The answer within the forum from a Company representative is advisory in nature, and contains information about how it should be, according to the rules of the Company.
    The official response and the final decision on this issue you can get from the dealing department in the client area via ticket system.

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  2. #61
    Registered user setia's Avatar
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    help me
    why I failed the verification process document?

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  3. #62
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by setia View Post
    help me
    why I failed the verification process document?
    Hello,
    please, contact our live support to get detailed information by this issue.

    https://my.roboforex.com/en/livesupport/

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  4. #63
    Trader
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    i have a problem on ubuntu the exe file of metatrade ask me proxy and login with paswoord ... what i have to do?

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  5. #64
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by split View Post
    i have a problem on ubuntu the exe file of metatrade ask me proxy and login with paswoord ... what i have to do?
    Please switch off Proxy connection in your browser, and download platform again.
    https://my.roboforex.com/en/help/download-center/
    Or you may contact you internet provider, and ask your proxy settings.

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  6. #65
    Trader jamey's Avatar
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    mt4 for windows mobile.

    I have a smartphone which is windows support operating system. But there is no mt4 platform from roboforex for windows mobile device. Is there any other third party apps that can I use on my mobile, if have then somebody give me the link and instruction please.

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  7. #66
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by jamey View Post
    I have a smartphone which is windows support operating system. But there is no mt4 platform from roboforex for windows mobile device. Is there any other third party apps that can I use on my mobile, if have then somebody give me the link and instruction please.
    Unfortunately, there is no MetaTrader platform, on Windows Mobile. You may trade from mobile version of live account http://m.roboforex.com/

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  8. #67
    Trader
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    Gamer, Can I get welcome bonus 3.0 $15 in same account for forum posting bonus.

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    Last edited by Gamer; 10-11-2015 at 09:57 PM.

  9. #68
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by Mostain View Post
    Gamer, Can I get welcome bonus 3.0 $15 in same account for forum posting bonus.
    Hi! No, you can not, because each account will attached to different partners.
    To get welcome bonus 3.0 you need to open a new account and put bonus coupon.

    https://my.roboforex.com/en/trading-...ading-account/

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  10. #69
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    I can't make login in MT4

    I can't make login in MT4.when i try to login MT4 is says you are not authorized

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  11. #70
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by arifaslam View Post
    I can't make login in MT4.when i try to login MT4 is says you are not authorized
    Hi! Please, open mt 4 File/Login with existing account and enter your account no., trading password, choose server name in accordance with account type.

    If you still can not login, contact with our Live Support.
    https://my.roboforex.com/en/livesupport

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