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Thread: Customer support (real account)

  1. #1
    Administrator RoboForex Administrator's Avatar
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    Customer support (real account)

    Rules of the post publishing in:

    When you post a question related to the quality of order execution, you must supply the following information:
    • The number of real account.
    • The number of order (orders) that are the subject matter.
    • A detailed description of the issue.
    • The number of the ticket, sent to the dealing department.


    In describing the situation, do not use expressions in subjunctive mood. Communication within the thread is constructed as a dialogue due to the specifically given topic, by the "Question - Answer" scheme. Intervention of third parties in a dialogue prohibited until a decision.

    The answer within the forum from a Company representative is advisory in nature, and contains information about how it should be, according to the rules of the Company.
    The official response and the final decision on this issue you can get from the dealing department in the client area via ticket system.

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  2. #41
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    Hallo moderator, can I trading binary option with comunnication bonus account trading?

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  3. #42
    RoboForex Support Support manager's Avatar
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    To trade on binary option you should open a new RoboOption account. You can open it in your Live account by using the following link https://my.roboforex.com/en/trading-...en-robooption/
    Please, pay attention, unfortunately, the communication bonus as well as any other bonuses are not transferred to the other account including the binary option one.

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  4. #43
    Trader Asad's Avatar
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    Red face Trading binary option

    Quote Originally Posted by ngalapreceh View Post
    Hallo moderator, can I trading binary option with comunnication bonus account trading?
    I think this is a good and real more money making option comunnication bonus account

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  5. #44
    Trader
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    Hi Moderator,My Forum account is not show Thumbs up.Why?Help me.

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  6. #45
    Super Moderator Gamer's Avatar
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    Quote Originally Posted by Tajmilur View Post
    Hi Moderator,My Forum account is not show Thumbs up.Why?Help me.
    Hi
    Try to remove cache and cookies of your current web-browser, if problem remains then simply change your current browser, and let us know problem solved or not, from our end all is working

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  7. #46
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    I want to know,suppose i have make 50$ bonus from forum.Can i make profit over 50$ bonus.suppose,i make 10$ profit.Can i withdraw 10$ profit.After withdraw profit,my bonus zero or stay.Please help me.

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  8. #47
    Super Moderator Gamer's Avatar
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    Quote Originally Posted by Tajmilur View Post
    I want to know,suppose i have make 50$ bonus from forum.Can i make profit over 50$ bonus.suppose,i make 10$ profit.Can i withdraw 10$ profit.After withdraw profit,my bonus zero or stay.Please help me.
    Hi
    You can read about it here;
    Quote Originally Posted by RoboForex Administrator View Post
    3. Profit from the bonus account can be withdrawn on an unrestricted basis; the bonus can be withdrawn subject to its execution (PRO sum / 2, FIX sum / 3). Time of the bonus execution is not limited. In case of Stop Out the Bonus will be removed from the trading account.
    The bonus remains with you until you completely loss it

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  9. #48
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    I can not understand (PRO sum / 2, FIX sum / 3),please give me an example with calculation.Than i can easily understand.

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  10. #49
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    Hello sir,
    I have a live account with affiliate code of roboforum and I am added my account number in this forum. When I add my account number in this forum I am give my account number but not (roboforum770833). So can I get payment?

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  11. #50
    Super Moderator Gamer's Avatar
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    Quote Originally Posted by Jamal khan View Post
    Hello sir,
    I have a live account with affiliate code of roboforum and I am added my account number in this forum. When I add my account number in this forum I am give my account number but not (roboforum770833). So can I get payment?
    Hi
    This is not madnatory that you should write in the starting of the trading account (roboforum), it's afflitiated code you need to put while creating account
    further information about this you may can find in these links;
    http://forum.roboforex.com/threads/5...m-partner-code
    http://forum.roboforex.com/threads/5...ount-for-bonus

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