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Thread: Customer support (real account)

  1. #1
    Administrator RoboForex Administrator's Avatar
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    Customer support (real account)

    Rules of the post publishing in:

    When you post a question related to the quality of order execution, you must supply the following information:
    • The number of real account.
    • The number of order (orders) that are the subject matter.
    • A detailed description of the issue.
    • The number of the ticket, sent to the dealing department.


    In describing the situation, do not use expressions in subjunctive mood. Communication within the thread is constructed as a dialogue due to the specifically given topic, by the "Question - Answer" scheme. Intervention of third parties in a dialogue prohibited until a decision.

    The answer within the forum from a Company representative is advisory in nature, and contains information about how it should be, according to the rules of the Company.
    The official response and the final decision on this issue you can get from the dealing department in the client area via ticket system.

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  2. #91
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by Azis Muslim View Post
    Hi Gamer I also got the same issue with my signature. It is a little bit confusing to see my profitability increased but not the percentage still remained in -99.99%. Please help me fix mine too.
    Please, contact our Copyfx department via a ticket from your members area to specify this information https://my.roboforex.com/en/help/add-a-ticket/copyfx

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  3. #92
    Trader tfs2012's Avatar
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    [lang=ar]Hello, I've changed my email address in member's area because I can access it anymore, so if this affects the transfer of the bonus to my trading account, can you please change it here too. Because the old email is still shown here as RoboForex registration e-mail
    before.png[/lang]

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  4. #93
    Super Moderator Gamer's Avatar
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    Quote Originally Posted by tfs2012 View Post
    [lang=ar]Hello, I've changed my email address in member's area because I can access it anymore, so if this affects the transfer of the bonus to my trading account, can you please change it here too. Because the old email is still shown here as RoboForex registration e-mail[/lang]
    Hello!
    Kindly do refer your case via PM to the RoboForex-Administrator.

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  5. #94
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    hi i have account of copyfx, now i have 2 subscribers, can i check their account details?? balance and ewquity etc? because i want to save their capital as well with own trade

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  6. #95
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by touqir View Post
    hi i have account of copyfx, now i have 2 subscribers, can i check their account details?? balance and ewquity etc? because i want to save their capital as well with own trade
    Information about investors account are not available for Trader. You can write your proposition for what reason you need this kind of information to CopyFX department through ticket in members area https://my.roboforex.com/en/help/add-a-ticket/
    Also, you can communicate with your investors in your own thread on forum https://forum.roboforex.com/threads/...uqir-(2984176)
    As for security investors funds, please note, when subscribing to Trader’s offer, Investor can choose between different 5 copy modes:
    - test type of subscription (transactions are copied in the volume of 0.01 lot*)
    - standard type (transactions are copied in the full volume).
    - flexible and risky (transactions from the Trader’s account are copied to your account in some particular percentage ratio to their real volume.)
    - proportional (transactions from the Trader's account are copied in the amount, which is automatically defined by the system based on the ratio between the funds on your and the Trader's accounts at the moment the transaction is performed.)

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  7. #96
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    my tp on Pound is 1.3142 and now you can see its make the low 1.3140 and my tp is not hit ? what is this ? very bad thing I face with you.
    You can see the below image where you can clearly see the price and my tp.
    Screenshot_3.jpg

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  8. #97
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by zaingj View Post
    my tp on Pound is 1.3142 and now you can see its make the low 1.3140 and my tp is not hit ? what is this ? very bad thing I face with you.
    You can see the below image where you can clearly see the price and my tp.
    Screenshot_3.jpg
    Please, note, that according to the client agreement:
    6.8 Long positions should be opened at Ask price and closed at Bid price.
    Short positions should be opened at Bid price and closed at Ask price.
    https://my.roboforex.com/files/docum...ment_bz_en.pdf

    The chart shows the bid price.
    To see Ask line you should choose in your platform Tools - Options - Charts - Show ask line.

    In your case, although the Bid price has reached your TP level, the closing Ask price hasn't, which lead to the not triggered TP.
    Your TP will be executed once the Ask price reaches the specified level.

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  9. #98
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    I want to subscribe to this service because I see it is very suitable for me to make additional profit as a trader. I want to subscribe as a trader but I have an important question is there a limit on the number of followers and also is there a maximum of the profits that I can get

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  10. #99
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by robocoder492 View Post
    I want to subscribe to this service because I see it is very suitable for me to make additional profit as a trader. I want to subscribe as a trader but I have an important question is there a limit on the number of followers and also is there a maximum of the profits that I can get
    There are no limitations for number of followers and profit that you can get.

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  11. #100
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    Hi,

    I am wondering why several German Share CFDs are currently "close only". For example BVB, PFV, GWI1

    Thx

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