Can't withdraw via bank transfer
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  1. #1
    Registered user
    Join Date
    Jun 2017
    Posts
    1

    Can't withdraw via bank transfer

    My bank transfer withdrawal was declined.
    I've deposited the money via credit card previously.
    Can I withdraw the money via bank transfer?

  2. #2
    RoboForex Support Support manager's Avatar
    Join Date
    Jan 2013
    Posts
    174
    As stated in the reason of why your bank transfers were rejected, use of third party's bank cards is prohibited by the clause 13.3 of the Client Agreement.
    https://my.roboforex.ru/files/docume...ment_bz_en.pdf

    To resolve the issue, please contact Payments Department through a ticket and the funds will be refunded
    https://my.roboforex.com/en/help/add-a-ticket/billing/

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