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Thread: Customer support (real account)

  1. #1
    Administrator RoboForex Administrator's Avatar
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    Customer support (real account)

    Rules of the post publishing in:

    When you post a question related to the quality of order execution, you must supply the following information:
    • The number of real account.
    • The number of order (orders) that are the subject matter.
    • A detailed description of the issue.
    • The number of the ticket, sent to the dealing department.


    In describing the situation, do not use expressions in subjunctive mood. Communication within the thread is constructed as a dialogue due to the specifically given topic, by the "Question - Answer" scheme. Intervention of third parties in a dialogue prohibited until a decision.

    The answer within the forum from a Company representative is advisory in nature, and contains information about how it should be, according to the rules of the Company.
    The official response and the final decision on this issue you can get from the dealing department in the client area via ticket system.

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  2. #81
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    Post MT4 won't connect on my Windows phone

    I recently downloaded and installed the roboforex Mt4 mobile version for my Windows mobile (HTC Herald Pocket Pc) but it doesn't connet and i haven't been able to use it since i bought it... is there any special way of connecting this mobile version?

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  3. #82
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    Post Mobile Trading

    when i trade with MT4 on my windows phone, I would only be able to see my trades, my account balance and other details, but i won't be able to close positions or open new trades. its this a fault, or is that how it works on mobile?

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  4. #83
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by sami40 View Post
    when i trade with MT4 on my windows phone, I would only be able to see my trades, my account balance and other details, but i won't be able to close positions or open new trades. its this a fault, or is that how it works on mobile?
    Please, note that mobile version is abailable for Android and IOS http://www.roboforex.com/trade-conditions/webtrader/
    As you as have windows you can install either a standard platform https://my.roboforex.com/en/help/download-center/
    or log in Webtrader for trading on your Meta Trader 4 accounts http://www.roboforex.com/trade-conditions/webtrader/ or log in Webtrader (MetaQuotes) that is available for both Meta Trader 4 and 5 accounts
    http://www.roboforex.com/about/news/...l-mt4-mt5/700/
    Should you have any questions, please , don't hesitate to address our live support.
    https://my.roboforex.com/en/livesupport/

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  5. #84
    Rookie kagho's Avatar
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    Question CRYPTO CURRENCIES

    hi to all,i would like to thank ROBO forex for this wonderful forum but i would like to ask when they are planning to include cypto currencies like bit coins,lie coins or the ripple.as they are the talk of the town today and am so interested in trading them?

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  6. #85
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by kagho View Post
    hi to all,i would like to thank ROBO forex for this wonderful forum but i would like to ask when they are planning to include cypto currencies like bit coins,lie coins or the ripple.as they are the talk of the town today and am so interested in trading them?
    Please, note that currently RoboForex Ltd. (Belize) is already offering you an opportunity to trade CFDs on cryptocurrencies. Now you can trade one of the most advanced and popular instruments, BTCUSD and ETHUSD. The option is available to the clients with Pro-Standard, ECN-Pro NDD, Pro-Affiliate, ECN-Pro Affiliate, and Stock accounts. If you don’t have any of these account types, you can open them right now in your Members Area https://my.roboforex.com/en/trading-...ading-account/

    Stock accounts on our R Trader platfrom include such instruments as BTCUSD, BTCEUR, LTCBTC, ETHBTC and ETHUSD. Details about trading aconditions there can be found following this link: https://stock.roboforex.com/offers/trading_conditions/

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  7. #86
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    Meta trader 5 Mobile platform

    I try to find the meta trader 5 terminal in internet and roboforex site but did not find it for mobile phone. How I can get it in my cell phone because its hard for me now. Meta trader 4 is easily find but roboforex meta trader 5 is not seen till now. Its released or not any one tell me about it.

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  8. #87
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by Wechs View Post
    I try to find the meta trader 5 terminal in internet and roboforex site but did not find it for mobile phone. How I can get it in my cell phone because its hard for me now. Meta trader 4 is easily find but roboforex meta trader 5 is not seen till now. Its released or not any one tell me about it.
    MetaTrader 5 for all devices can be found on downloads center page of the website:
    http://www.roboforex.com/forex-tradi...nals/download/

    Here are the direct link for mobile versions:
    Android - https://play.google.com/store/apps/d...trader5&hl=en&
    iOS - https://itunes.apple.com/us/app/meta...MetaTrader%205

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  9. #88
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    from where you have download metatrader 4 please info me

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    Last edited by Gamer; 01-20-2018 at 07:12 PM.

  10. #89
    RoboForex Support Support manager's Avatar
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    Quote Originally Posted by pata View Post
    from where you have download metatrader 4 please info me
    MetaTrader 4 can be found in the Downlod Center of your Members Area:
    https://my.roboforex.com/en/help/download-center/

    There are also mobile versions available, applications can be downloaded here:
    Android - https://play.google.com/store/apps/d...trader4&hl=en&
    iOS - https://itunes.apple.com/us/app/meta...496212596?mt=8

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